Suggestions and Complaints
Suggestions and complaints
We define a complaint as: ‘A clear expression of dissatisfaction about the standard of service, action or lack of action by the centre or its staff affecting an individual or group’.
All complaints are important to us because they tell us what you think of our services. We know there is always room to improve and we will make every effort to put things right as quickly as possible.
If you would like to make a suggestion or a complaint about any aspect of the ECC service please speak to a member of staff or contact us by phone, email or in writing and we will guide you through the comments and complaints procedure.
Opening times and term dates
CENTRE OPENING HOURS
Monday - Friday 8:30am to 4:30pm
Saturday 10am - 11:30am (second Saturday of the month only)
Half Term: Monday 22 to Friday 26 October
The centre is closed: Bank Holidays, 3 and 13 September for staff training, 25 December - 1 January.