Suggestions and Complaints

Suggestions and complaints

We define a complaint as: ‘A clear expression of dissatisfaction about the standard of service, action or lack of action by the centre or its staff affecting an individual or group’.

All complaints are important to us because they tell us what you think of our services. We know there is always room to improve and we will make every effort to put things right as quickly as possible.

If you would like to make a suggestion or a complaint about any aspect of the ECC service please speak to a member of staff or contact us by phone, email or in writing and we will guide you through the comments and complaints procedure.

By Post

West Hill Enhanced Children’s Centre

West Hill School

5 Merton Road

London SW18 5ST

Telephone: 020 8877 0758



If you are finding it difficult financially, Foodbank can provide emergency food for up to three days.

If you are in need of a voucher please get in touch with us.

Wandsworth Foodbank and Fuelbank logo

Contact us

Enhanced Children's Centre, West Hill Primary School, 5 Merton Road SW18 5ST

Phone: (020) 8877 0758

Find us

Opening times and term dates


Monday - Friday 8:30am to 4:30pm
Saturday 10am - 11:30am (second Saturday of the month only)

Half Term: Monday 22 to Friday 26 October

The centre is closed: Bank Holidays, 3 and 13 September for staff training, 25 December - 1 January.

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